Our footwear is mostly made-to-order in our workshop. The production itself takes 3-6 working days (depending on your requirements and the number of goods), then the order is sent by post or courier to your address. You should receive your order within 10 days after payment.
We do our best to meet the deadlines listed above, but we cannot be held responsible for delays associated with the delivery of goods.
The right of withdrawal from the contract does not apply to products made to order to the unique specifications of the customer. For other products, you have a 14-day cancellation period, starting from the date of receipt of the goods.
Before returning an item, please contact us by email at firstname.lastname@example.org and we will decide on an exchange or refund to your account.
The customer is responsible for the cost of postage in the event of a return. In case of an exchange, we will send you a new pair at our expense.
For more information on returns, please read the General Terms and Conditions.